Yarn may be returned for shop credit in unwound & in original condition IF there is still the same dye lot on the shop shelves.
Needles, books, patterns, & notions are non-refundable. If for some reason there is a issue or you purchase a damaged item, please let us know!
Winding yarn is free of charge, always! If making an online purchase & you'd like your yarn wound, please let us know in the notes section. This may cause a slight shipping delay. Items purchased in shop or online during a special event will not be wound prior to shipping.
Online orders ship out 1-3 business days after they are received.
If you've signed up for a class and cannot make it, please let us know asap. We generally have a waitlist for classes, so the sooner the better. There are NO refunds for cancellation within 24 hrs of the class date & there are no refunds for class missed without prior communication. Rescheduling a missed class is up to the instructors discretion.