Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unwound with label attached/in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@onemorerow.net. If your return is accepted, you are responsible for returning the item back to us either in person or by mail. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Needles, books, and wound yarn cannot be returned. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Classes

To reserve your space in class, you must purchase a class spot. These are located under the shop tab of the website or can be done in person. Regular classes are refundable up to 3 days prior to the class starting date. If you miss class & do not cancel before the 3 day period your class fee is forefit. Special classes or events hosted by the shop will have independent cancellation policies.

Two missed classes in the same month may result in loss of eligibility to register for future classes.